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Any questions, please call one of our friendly Guest Services Representatives at toll-free at 1-844-933-4294. Monday through Friday, 7 AM to 5 PM HST, or Saturday and Sunday, 8 AM to 4 PM HST.


Payment
A  credit card  is required at the time of booking.
We accept: Visa, JCB, MasterCard, Discover or American Express

Payment will be processed prior to the tour as follows:

  • one to five guests – 24 hours;
  • six to ten guests – 48 hours;
  • eleven or more and private charters –  72 hours.

If you’d like to make alternate arrangements for cash or traveler’s check to be collected the day of the tour, please make a note in your reservation and we will be happy to accommodate you.

Contact Information
Please provide your cell phone number and local accommodations so that we may contact you in the event of last minute itinerary changes or cancellations due to weather or emergencies. While cancellations and changes are rare, we are usually able to accommodate everyone as long as we have a way to contact them. See our privacy policy.

Minimum [ages and/or physical] requirements.

  • Minimum age is 5 years old. Youths under age 14 must have an adult accompany them on the tour.
  • Each individual rider is limited to a maximum of 300 pounds.

Refund Policy
We are unable to refund cancellations due to guests not meeting minimum requirements.

Refunds offered for prior notice before your scheduled tour as follows:

  • One to five guests – 24 hours;
  • six to ten guests – 48 hours;
  • eleven or more and private charters – 72 hours.

Participation Agreement
All guests must sign a participant agreement prior to participating in the tour.

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