What's the cancellation policy?
We understand that circumstances change and you may need to cancel your reservation. Full price will be charged for cancellations and “no shows” unless we receive prior notice before your scheduled tour as follows: Groups of one to five guests – 24 hours; six to ten guests – 48 hours; eleven or more and private charters – 72 hours.
Is there an age requirement?
Minimum age is 5 years old. Youths under age 14 must have an adult accompany them on the tour. Anyone under the age of 18 will be required to complete their own Voluntary Participation Agreement and Waiver and have their parent or legal guardian sign the form for them.
Are there weight requirements?
Although each kayak is rated up to 1,200 pounds, we limit each individual rider to a maximum of 300 pounds.
Where do we check in at?
We have a check-in desk at our headquarters in the town of Hāwī (pronounced “ha-vee”) at 55-517 Hāwī Road. We are in the smaller yellow building between the eco-tours parking area and the zip line operation.
Should I take my keys and valuables with me?
Not a great idea, unless you have them well secured in a container that will not open or fall away from your possession during the tour. Our receptionist will be happy to hold your items at our office while you are out on tour.
Got Senior, Military, or Kamaaina Discounts?
For Kamaaina & Military (stationed in Hawaii) discounts, please register at Kamaaina.org. This site will verify your residency for you. For senior and other military discounts please call for details.
I have hiking-style sandals - can I wear those?
Closed toe shoes are a better choice – athletic or hiking shoes are best. Wear shoes that you do not mind getting wet. NO slippers or flip flops allowed.
Will we do other outdoor activities besides floating along in a kayak?
Besides the leisurely kayak float, there will be an off-road van tour and a short, 10 minute walk alongside the ditch and across an elevated flume before boarding the kayaks.
I'm amped! What sort of white water rapids will we be shootin' on this tour?
Sorry dude, the answer is: none. There is no white water on this tour. The tour is a leisurely float with very little paddling conducted at about the same rate as a casual walk down the street. The only “shootin’” will be with cameras.
Do I have to wear a swimsuit?
Absolutely not — casual recreation clothing is fine. However, there is a very high likelihood that you will get splashed and/or doused during the tour and your clothes will get wet. Wear clothing that you do not mind getting wet. It is highly recommended that you bring a towel and a change of dry clothing for you to change into after the tour in the event you get wet. Note that our policy is “no clothes, no service” so don’t plan on kayaking naked. It’s kind of cold for that anyway.
I do not know how to swim. Should I be concerned?
If you should fall into the ditch, simply stand-up. The water is only knee deep.
Are there any medical considerations I should be concerned with?
If you have any of the following medical conditions we STRONGLY recommend you consult your physician prior to participation in our tour, and discuss any concerns with your guide:
- Heart disease or any cardiac condition that may require immediate medical attention
- Take any blood thinning medications
- Epilepsy or seizure disorders
- Pregnant or think you may be pregnant
- Insulin dependent
- Severe allergic reactions
- Severe recent, reoccurring, or existing injuries including, but not limited to, back, joint, and neck issues
You cannot participate in a tour if you are:
- Under the influence of alcohol, illegal drugs, or legal drugs that impair you in any way
- Subject to severe anxiety attacks, especially those triggered by the dark or confined spaces